RETURNS POLICY & INFORMATION

RETURNS

We want you to be happy with your purchase from Bike-Quip however there may be certain instances products may need to be returned.

IF YOU CHANGE YOUR MIND

If you change your mind about any item ordered after receipt and you wish to return it, then you can do so provided you inform us of your decision within 30 days of receipt.  You will be responsible for the cost of the return postage.  Also, PayPal do not reimburse their charges when a refund (of any amount) is made so  you will be charged 4% of the total cost of any item returned to cover these charges.  Used item CANNOT be returned, the item MUST be unused, undamaged and with all documentation and 'as new' (fit for resale) when returned. You should use original packaging materials and methods similar to those used by us to prevent any damage to the goods. We will issue an exchange or refund to you via your original payment method. The package belongs to you until received by us and YOU ARE RESPONSIBLE FOR POSTAL CHARGES FOR RETURN in this instance. Any loss or damage during return is your responsibility.

TRANSIT DAMAGE

If an item is received in damaged packaging, if possible please take a photograph of the package (as received and PRIOR TO OPENING) and where practical, bring it to the attention of the delivery agent at the time of delivery / receipt. Once you open the package, if the item itself has been damaged please report it to us within 2 working days. Upon return the item can be replaced or a refund issued via your original payment method.

FAULTY ON ARRIVAL

If your item is faulty on arrival, you should inform us as soon as reasonably possible. Items should be returned in their original packaging when possible with a copy of original documentation. Once we have verified the fault, we will issue a replacement or a refund to you via your original payment method.

NOTES

1. Customer services can be contacted on 07445 381110.
2. Returns take approximately five business days to process upon receipt of the item.
3. We are not responsible for the loss or damage of items during their return.
4. Buyer is responsible for any shipping charges when returning the item.

5. Paypal seller fees (4%) WILL be deducted for all purchases with the exception of damaged/defective on receipt.

 

RETURN ADDRESS

Bike-Quip (Returns)

1, Tricketts Lane

Ferndown

Dorset

BH22 8AT

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